Monthly Service Report
EHF received 42 human-generated tickets in October (39 resolved), compared to 37 received and 35 resolved in September. Average first response was 41m (vs. 52m in September), with 93% of tickets meeting the 3-hour SLA target. Median resolution time was 2h 18m (vs. 3h 5m in September). There are currently 6 open tickets, including 3 awaiting client and 2 awaiting support. There were no Critical Escalations this period. The top support category was General Request. Automated traffic totaled 186 tickets: 31 infrastructure alerts (29 Meraki, 2 UniFi) + 155 junk/vendor mail.
On the network side, EHF's Meraki-managed networks moved approximately 14.62TB of traffic this period across 238 unique client devices. Across EHF's 5 managed networks, 3 outage events were recorded at 2 networks this period, and overall uptime was 99.87%. See Network Support section for more details.
| Metric | Oct 2026 | Sep | Change |
|---|---|---|---|
| Tickets received | 42 | 37 | +5 |
| Tickets resolved | 39 | 35 | +4 |
| Avg first response | 41m | 52m | -11m |
| Median resolution time | 2h 18m | 3h 5m | -47m |
| Awaiting client | 3 | 4 | -1 |
| Automated alerts filtered | 186 | 203 | -17 |
| Critical Escalations | 0 | 1 | -1 |
| Name | Oct | Sep | Change |
|---|---|---|---|
| Elena M. | 7 | 5 | +2 |
| Marcus T. | 5 | 2 | +3 |
| Priya S. | 4 | 4 | 0 |
| Daniel K. | 3 | 6 | -3 |
| Ticket | Summary | Status |
|---|---|---|
| EHF-1196 | Replacement laptop quote | Waiting for Client |
| EHF-1203 | Calendar permissions - assistant | Waiting for Client |
| EHF-1207 | Printer setup - home office | Waiting for Client |
| Ticket | Summary | Status |
|---|---|---|
| EHF-1205 | New hire phone enrollment | Waiting for Support |
| EHF-1209 | Lake House guest Wi-Fi update | Waiting for Support |
| EHF-1158 | Office display upgrade | Hold |
Network Support - October 2026
Outage Events and Overall Uptime reflect events lasting 5 minutes or longer across 2 of EHF's 5 managed networks.
Summary: 3 outage events were recorded this period, with 116 minutes of downtime in total. Overall uptime across those networks was 99.87%, compared with 99.71% in September.
EH - Main House: 2 events totaling about 74 minutes (Oct 9 and Oct 18). On Oct 18, the primary internet circuit dropped and the network's security appliance became unreachable from the Meraki cloud for about 52 minutes; service returned once the provider restored the circuit.
EH - Lake House: 1 event totaling about 42 minutes (Oct 21). The security appliance, switch, and access points went offline together and returned together, consistent with a brief power interruption at the site.
Other alerts were also logged this period and are tracked separately from outage events: 5 client IP conflict detections at EH - Main House and 3 gateway to repeater changes across EH - Office and EH - Guest House. These are configuration and link-quality signals rather than outages and were not included in the uptime calculation. EH - Barn also logged 2 brief access point drops, each under 5 minutes, which fall below the outage threshold.
| Signature | CVE | Events | Networks |
|---|---|---|---|
| Apache Log4j remote code execution attempt | CVE-2021-44228 | 11 | EH - Main House, EH - Office |
| Zyxel IKE packet decoder command injection | CVE-2023-28771 | 6 | EH - Office |
| Zyxel IKEv2 notify buffer overflow | CVE-2023-33009 | 4 | EH - Office, EH - Lake House |
| Generic SQL injection attempt | None assigned | 2 | EH - Main House |
About this signature: the most frequent signature this period matches CVE-2021-44228 (Log4Shell), a remote code execution flaw in the widely used Apache Log4j logging library that is still scanned for at scale across the internet. Meraki's firewall blocked the matching inbound attempts before they reached any EHF device. Meraki retains threat/event data for a maximum of 15 days platform-wide, so this reflects the trailing 15 days at time of export, not a full-month count.
Network data sourced from the Meraki organization Summary Report (Oct 1 - Nov 1; unique clients), per-network Clients totals (data transferred), Meraki Security Center (threats), and Meraki device alert notifications received by the Cascade help desk (outage events, uptime). Outage figures are derived from alert timestamps and are approximate.
Infrastructure Alert Log - October 2026
| Ticket | Summary | Source |
|---|---|---|
| EHF-1201 | Your receipt from Ubiquiti Inc. #4417-2093 | invoices@stripe.example |
| EHF-1188 | WAN1 Temporary Internet Disconnection | no-reply@notifications.ui.com |
| Ticket | Summary | Source |
|---|---|---|
| EHF-1213 | Alert for EH - Main House - APs came up | alerts-noreply@meraki.com |
| EHF-1211 | Alert for EH - Main House - Client IP conflict detected | alerts-noreply@meraki.com |
| EHF-1208 | Alert for EH - Lake House - appliances came up | alerts-noreply@meraki.com |
| EHF-1206 | Alert for EH - Lake House - switches came up | alerts-noreply@meraki.com |
| EHF-1204 | Alert for EH - Lake House - APs came up | alerts-noreply@meraki.com |
| EHF-1202 | Alert for EH - Lake House - APs went down | alerts-noreply@meraki.com |
| EHF-1200 | Alert for EH - Lake House - switches went down | alerts-noreply@meraki.com |
| EHF-1198 | Alert for EH - Lake House - appliances went down | alerts-noreply@meraki.com |
| EHF-1195 | Alert for EH - Main House - Client IP conflict detected | alerts-noreply@meraki.com |
| EHF-1193 | Alert for EH - Barn - APs came up | alerts-noreply@meraki.com |
| EHF-1191 | Alert for EH - Barn - APs went down | alerts-noreply@meraki.com |
| EHF-1189 | Alert for EH - Main House - Client IP conflict detected | alerts-noreply@meraki.com |
| EHF-1187 | Alert for EH - Main House - appliances came up | alerts-noreply@meraki.com |
| EHF-1185 | Alert for EH - Main House - switches came up | alerts-noreply@meraki.com |
| EHF-1183 | Alert for EH - Main House - APs came up | alerts-noreply@meraki.com |
| EHF-1181 | Alert for EH - Main House - APs went down | alerts-noreply@meraki.com |
| EHF-1179 | Alert for EH - Main House - switches went down | alerts-noreply@meraki.com |
| EHF-1177 | Alert for EH - Main House - appliances went down | alerts-noreply@meraki.com |
| EHF-1175 | Alert for EH - Office - Gateway to repeater | alerts-noreply@meraki.com |
| EHF-1173 | Alert for EH - Main House - Client IP conflict detected | alerts-noreply@meraki.com |
| EHF-1171 | Alert for EH - Main House - appliances came up | alerts-noreply@meraki.com |
| EHF-1169 | Alert for EH - Main House - APs came up | alerts-noreply@meraki.com |
| EHF-1167 | Alert for EH - Main House - APs went down | alerts-noreply@meraki.com |
| EHF-1165 | Alert for EH - Main House - appliances went down | alerts-noreply@meraki.com |
| EHF-1163 | Alert for EH - Guest House - Gateway to repeater | alerts-noreply@meraki.com |
| EHF-1161 | Alert for EH - Main House - Client IP conflict detected | alerts-noreply@meraki.com |
| EHF-1159 | Alert for EH - Office - Gateway to repeater | alerts-noreply@meraki.com |
| EHF-1157 | Alert for EH - Barn - APs came up | alerts-noreply@meraki.com |
| EHF-1155 | Alert for EH - Barn - APs went down | alerts-noreply@meraki.com |